Privacy policy

    Last update: February, 2026

    1. INTRODUCTION
    Cart n’ Dash Hub is a brand and product of LM Markets (Pty) Ltd (“we”, “us”, “our”). LM Markets (Pty) Ltd is the registered legal entity and data controller responsible for operating this store and website, including all related information, content, features, tools, products, and services (the “Services”). Cart n’ Dash Hub is powered by Shopify, which enables us to provide the Services to you.

    Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

    2. PERSONAL INFORMATION WE COLLECT OR PROCESS
    When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or that has been de-identified.

    We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

    • Contact details: name, address, billing address, shipping address, phone number, and email address.

    • Financial information: credit card, debit card, financial account numbers, payment confirmation, and transaction details.

    • Account information: username, password, security questions, preferences, and settings.

    • Transaction information: items viewed, added to cart, purchased, returned, exchanged, or cancelled.

    • Communications: inquiries, feedback, or other communications with us.

    • Device information: IP address, browser type, device identifiers, and network connection data.

    • Usage information: interactions with the Services, including navigation and engagement patterns.

    3. PERSONAL INFORMATION SOURCES
    We collect personal information from the following sources:

    • Directly from you, e.g., when you create an account, make a purchase, or communicate with us.

    • Automatically, e.g., through cookies, device data, or analytics tools.

    • From service providers acting on our behalf.

    • From partners or other third parties, where permitted by law.

    4. HOW WE USE YOUR PERSONAL INFORMATION
    We use personal information to:

    • Provide, Tailor, and Improve Services: Process payments, fulfill orders, manage accounts, facilitate shipping and returns, enable reviews, and create personalized shopping experiences.

    • Marketing and Advertising: Send promotional communications by email, SMS, or postal mail, and show online advertisements. By providing your contact details, you consent to receive marketing communications. You may opt out at any time using the links in emails or by contacting support.

    • Security and Fraud Prevention: Authenticate accounts, detect and prevent fraudulent activity, and secure our Services.

    • Communicating with You: Provide customer support and maintain business relationships.

    • Legal Compliance: Comply with applicable law, respond to legal process, and enforce our Terms or policies.

    5. HOW WE DISCLOSE PERSONAL INFORMATION
    We may disclose personal information to:

    • Shopify, vendors, and service providers performing services on our behalf (e.g., payment processing, fulfillment, IT management, analytics, and support).

    • Business and marketing partners for advertising, in compliance with your rights to opt-out.

    • Affiliates or within our corporate group.

    • Third parties you authorize, e.g., social media widgets or shipping partners.

    • Legal or regulatory authorities, or in connection with a business transaction (merger, acquisition, bankruptcy).

    • Fulfillment Partners: All returns, exchanges, and shipping services are facilitated by our trusted fulfillment partners. Customers must contact our support team to initiate any return, after which we provide the correct instructions and return address.

    6. RELATIONSHIP WITH SHOPIFY
    The Services are hosted by Shopify, which may collect and process personal information on our behalf and across international jurisdictions. Shopify is responsible for certain processing activities, including responding to data subject rights. Learn more: Shopify Privacy Policy and Shopify Privacy Portal.

    7. THIRD-PARTY WEBSITES AND LINKS
    We may provide links to third-party websites or online platforms. We are not responsible for their privacy or security practices. Review their policies before providing personal information.

    8. CHILDREN’S DATA
    Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from children. Parents or guardians may request deletion of information provided by a child.

    9. SECURITY AND RETENTION OF INFORMATION
    No security measures are perfect. We use reasonable safeguards but cannot guarantee absolute security. Personal information is retained only as long as necessary for business, legal, or regulatory purposes.

    10. YOUR RIGHTS AND CHOICES
    Depending on your location, you may have rights to:

    • Access or know your personal information.

    • Correct inaccurate information.

    • Request deletion.

    • Request portability of your information.

    • Opt out of sale or sharing for targeted advertising.

    EEA/UK residents may also:

    • Object to or restrict processing.

    • Withdraw consent.

    You may exercise your rights via the contact information below. Verification may be required. We will not discriminate against you for exercising your rights.

    11. INTERNATIONAL TRANSFERS
    We may transfer, store, or process your personal information outside your country. For EEA or UK users, we rely on recognized mechanisms like Standard Contractual Clauses. We comply with applicable international privacy laws, including the GDPR (EU/EEA/UK) and relevant US privacy requirements.

    12. COOKIES AND TRACKING
    We use cookies and similar technologies to enhance your shopping experience and provide personalized content. We may use third-party services for analytics and personalized advertising. These providers may collect data via cookies or similar technologies in accordance with their own privacy policies. You can manage cookie preferences via your browser settings.

    13. CHANGES TO THIS PRIVACY POLICY
    We may update this Privacy Policy for operational, legal, or regulatory reasons. Updates will be posted here with a revised “Last updated” date. If we make material changes, we will notify users via the website or email before the changes take effect.

    14. INTERNATIONAL SHIPPING DISCLAIMER
    For international customers, customs, duties, and additional charges may apply. These are the responsibility of the customer.

    15. CONTACT INFORMATION
    LM Markets (Pty) Ltd (trading as Cart n’ Dash Hub)
    Century Blvd, Riversands, Johannesburg, Gauteng, 2191, South Africa
    support@cartndashhub.com

    You can reach our Customer Support team using the contact numbers below:

    International Clients:
    +1 374 919 2576

    Local Landline (South Africa):
    + 27 87 5501938

    For the purposes of applicable data protection laws, LM Markets (Pty) Ltd (trading as Cart n’ Dash Hub) is the data controller of your personal information.