All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Estimated Delivery Times

• South Africa: 10–21 business days
• Rest of Africa: 14–25 business days
• USA, UK, Germany & other international destinations: 5–15 business days

Please note: Delivery timeframes are estimates and may vary due to customs clearance, carrier delays, or peak seasonal demand.

Customs & Import Duties

For international orders, customers are responsible for any customs duties, taxes, or import fees required by local authorities. These charges are determined by your country’s regulations and are outside of our control.

We accept returns within 30 days of purchase, provided the return request is submitted within 7 days of delivery. To be eligible, items must be unused, unworn, and returned in their original condition and packaging.

For customers within the European Union, a 14-day cooling-off period applies in accordance with EU consumer protection regulations.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item. In such cases, we will handle the return or arrange a replacement at no additional charge.

Refunds

Once the returned item has been received and inspected, approved refunds will be processed to the original payment method within 10 business days. Please allow additional time for your bank or card provider to reflect the transaction.

We want you to feel confident shopping with us. If for any reason you are not fully satisfied with your purchase, you may request a return within 30 days of purchase, provided the return request is submitted within 7 days of delivery. Items must be unused, unworn, in their original packaging, and in the same condition as received. Proof of purchase is required for all return requests.

How to Initiate a Return

To start a return, please contact us at support@cartndashhub.com or via our Contact page with:

• Your order number
• The reason for return
• Photos (if the item is damaged or incorrect)

Our team will guide you through the next steps.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to reflect the transaction.

Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns.
If an item arrives defective, damaged, or incorrect, we will cover the return costs or arrange a replacement at no additional charge.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons. These exclusions will be clearly stated on the relevant product page where applicable.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment in real time.

You can use the tracking link provided in your email to monitor your package’s progress at any time.

Please allow 1–2 business days after dispatch for tracking information to update in the carrier’s system.

If you have not received your tracking details within the processing timeframe, or if you experience any issues tracking your order, please contact us at support@cartndashhub.com with your order number and our team will be happy to assist you.

All transactions on our website are processed in United States Dollars (USD), which is our store’s base currency. This ensures consistent pricing and transparent transactions across our international customers, fulfilment partners, and suppliers.

If you are purchasing from a country that uses a different currency, your bank or payment provider will automatically convert the total amount at the applicable exchange rate at the time of processing. Please note that exchange rates may fluctuate, and your bank may apply additional international transaction or currency conversion fees, which are outside of our control.

While currency conversion tools may display estimated prices in your local currency for convenience, the final amount charged will be determined by your payment provider at the time of payment.

We work with a trusted global fulfillment network to ensure efficient delivery to customers worldwide. Orders are processed within 1–2 business days and shipped through reliable international and local carriers depending on the destination.

Delivery times vary by region and are provided as estimated timeframes at checkout and in our Shipping Policy. Once your order has been dispatched, you will receive a tracking number so you can monitor your shipment’s progress.

Please note that delivery times may vary due to customs processing, local carrier delays, or peak seasonal demand. While we strive to ensure timely delivery, transit times are estimates and not guaranteed.